Geographic Location Data

PoliteMail Geographic Reporting

PoliteMail v4.5 will now convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a city level view.

In anonymous and aggregate tracking modes, PoliteMail will store the longitude and latitude data from the IP conversion using the IP/Geographic database, but will not store the IP.

Note: There is a current issue with load-balanced accounts running on the Amazon EC2 platform, whereas the load balancer does not pass through the original IP, resulting in all traffic appearing on the Map as-if it were occurring from one location (the server location). We are currently working to resolve this issue.

PoliteMail v4.5 now includes GeoLite2 data created by MaxMind, available from http://www.maxmind.com.

The GeoLite2 databases are distributed under the Creative Commons Attribution-ShareAlike 3.0 Unported License.

Contacting Support

Contacting Support

If you are experiencing technical issues with your PoliteMail account, please reach out to our server support team.

In your main PoliteMail tab, click on the Request Support icon.

 

Clicking on the Request Support icon will generate an email with your account information and an error log that will aid our server support team in troubleshooting the issue. Enter a brief synopsis of the issue you are experiencing and add screenshots if applicable.

Once you send the message, a support case will be automatically created for your request and our support team will respond.

You can also reach out directly to our support team via:

Email: serversupport@politemail.com

Phone: (603)-610-6111 ext. 3